Your account
Sign-in trouble, a name change that did not stick, or closing the account. Email from the address on the account so we can find it.
Support
We read the mail.
Account help and safety reports go to the same team. Write plainly. Include the email on your account.
[email protected]A person or a message
Use Report in the app when you can. If you cannot, email us with the name on the card, what happened, and when. Block them so contact stops while we look.
A child safety emergency
If a child is in danger right now, contact local emergency services first. Then email us with the subject Child Safety. Do not wait on a ticket for the police.
What to include
- The email address on the Farmiglia account.
- The name shown on the card, if this is about another member.
- What happened, and roughly when.
- For a child safety report, the subject line “Child Safety”.
Signed-in members can also use Help inside the product to open a ticket. The public pages for the rules are Trust & safety, Terms, and Privacy.